The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
We only use your personal information to provide you the RobertoGoldDiamond products or to communicate with you about the products or the Website.
Please contact us immediately if you believe that your package was lost in transit.
For domestic orders: if your order is marked as “delivered” and you have not received your package, we can remake your order with payment of a replacement fee. Please note that some packages may require signature confirmation, so please contact your postal service to ensure that they are not holding the package.
For international orders: we are required 45 days to file insurance claims for international orders due to customs checks. Insurance claims are time-sensitive. Any claims must be made within 90 days of the original shipment date.
We are happy to extend a layaway option to customers that wish to pay in installments. Please contact us if you would like to set up a layaway plan.
All layaway orders are subject to the following:
• A non-refundable deposit of 35%
• The customer is obligated to track payment progress
• Full payment is required before made to order jewelry production can begin
• Full payment is required before items are shipped
• All items purchased through this program are considered the final sale
• Plans showing no payment progress within 6 months are subject to forfeit and items will be taken off hold.
Layaway payments and shipping and rush fees are not eligible for a refund.
We would be very happy and thrilled to accept your wholesale orders! We are happy to work with any online/offline retailers. Inquire at robertogold2019@gmail.com with details.
Looking forward to hearing from you
Shipping Methods
USPS First Class 3-5 Business Days
USPS Priority Mail 1-3 Business Days
USPS Priority Express Mail 1-2 Business Days
An adult signature may be required at the time of delivery; high-value packages ship with full insurance, tracking, and an adult (21+) signature required upon delivery.
International Shipping
USPS Int First Class 14-21 Business Days (Trackable until it leaves the USA) NON Insured
USPS Int Priority Mail 6-10 Business Days (Trackable, Insured)
USPS Priority Int Express Mail 3-5 Business Days (Trackable, Insured)
Important note for international buyers:
You may be required to pay VAT/import fee before your package is delivered. We are not responsible for any such fees.