CUSTOM ORDER

Frequently Asked Questions

Lost Packages

Please contact us immediately if you believe that your package was lost in transit.

For domestic orders: if your order is marked as “delivered” and you have not received your package, we can remake your order with payment of a replacement fee. Please note that some packages may require signature confirmation, so please contact your postal service to ensure that they are not holding the package.

For international orders: we are required 45 days to file insurance claims for international orders due to customs checks. Insurance claims are time-sensitive. Any claims must be made within 90 days of the original shipment date.

Layaway

We are happy to extend a layaway option to customers that wish to pay in installments. Please contact us if you would like to set up a layaway plan.

All layaway orders are subject to the following:
• A non-refundable deposit of 35%
• The customer is obligated to track payment progress
• Full payment is required before made to order jewelry production can begin
• Full payment is required before items are shipped
• All items purchased through this program are considered the final sale
• Plans showing no payment progress within 6 months are subject to forfeit and items will be taken off hold.

Layaway payments and shipping and rush fees are not eligible for a refund.

Wholesale availability

We would be very happy and thrilled to accept your wholesale orders! We are happy to work with any online/offline retailers. Inquire at robertogold2019@gmail.com with details.

Looking forward to hearing from you

Shipping

Shipping Methods

USPS First Class 3-5 Business Days
USPS Priority Mail 1-3 Business Days
USPS Priority Express Mail 1-2 Business Days

An adult signature may be required at the time of delivery; high-value packages ship with full insurance, tracking, and an adult (21+) signature required upon delivery.

International Shipping

USPS Int First Class 14-21 Business Days (Trackable until it leaves the USA) NON Insured

USPS Int Priority Mail 6-10 Business Days (Trackable, Insured)

USPS Priority Int Express Mail 3-5 Business Days (Trackable, Insured)

Important note for international buyers:

You may be required to pay VAT/import fee before your package is delivered. We are not responsible for any such fees.